We are not normally able to provide prices without first seeing the item to be cleaned.
In order to offer our customers value for money we base our charges on the amount of work involved. This is dependant upon many factors including type of carpet or fabric, level of soiling, and amount of furniture to be moved. We also need to test the item for potential shrinkage & dye bleed problems so that we can use an appropriate cleaning system to eliminate any risk and give you the best possible result.
You will then be provided with a full written quotation giving a firm price for the work involved. This way you know exactly how much you will pay before instructing us to carry out the cleaning.
Testing is essential in order to ensure that the item being cleaned will not react un-favourably to the methods and solutions which are being used for cleaning. Some fabrics for instance cannot be wet cleaned because they may shrink or the dyes may bleed.
All competent cleaning firms should test before cleaning in line with industry standards. However, many carpet cleaners have had little or no training and are not members of a trade organization.
Yes. We have the equipment to dry (hot solvent) clean your suite. Beware when obtaining prices for this work because many cleaning companies do not have hot solvent extraction equipment and may dry clean by hand which is not always as thorough as using the extraction cleaning method.
I have spilt coffee on my carpet. Do I have to have the whole carpet cleaned?
No. If your carpet is generally clean or you have just had the carpet cleaned it may not be necessary to have the whole area cleaned. We can often clean just the affected area and blend this in with the rest of the carpet.
Can you give me some tips on dealing with a spillage on my carpet?
Probably the two most important tips are; firstly to deal with the spillage promptly and secondly to blot the spot with a clean absorbent cloth. Never rub the carpet or upholstery as this can spread the spill and can also change the texture or appearance of the carpet/fabric. If the stain is not removed easily it is wise to seek advice from a reputable cleaning company as soon as possible as the spill could cause a permanent stain if left for a long period.
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I have noticed that you are a member of the NCCA. Can you tell me what this means?
The NCCA is the National Carpet Cleaners Association. Established in 1968, it is the only independent UK trade body solely dedicated to the craft of carpet, upholstery and other soft furnishing cleaning.
Membership is limited to firms who have completed the NCCA training course and passed a written examination. Members must also possess adequate and current insurance. The NCCA logo is your assurance that the firm is competent to clean your furnishings.
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